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At British Airways we are proud of our excellent reputation for brilliant customer service and our people, who work every single day to do their very best for our customers, as this is what makes our service brilliant.

British Airways Customer Service Agents bring to life our values through their words and actions.  They endeavour to make each interaction a warm, thoughtful and professional customer experience by creating a great first impression and delivering brilliant service, whilst moving customers through our processes, even when there’s only a little time.

It is our people delivering brilliant service that sets us apart from our competitors, and keeps the 98,000 guests we welcome and fly to 550 destinations each day returning again and again. We fly to the best-located airports, at the most convenient times. We provide daily flights from twenty-four North American airports to Great Britain, which is the number one European destination from North America.

It is important to us that we only hire highly motivated people. We will train you to perform your  job brilliantly and create a working environment in which you can flourish.

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